When it comes to winning customer satisfaction awards, Pursuit Boats has shown a level of dominance that would make even the New England Patriots envious.
For the 15th year in a row, Pursuit Boats has received the Marine Industry Customer Satisfaction Index Award for excellence in customer service. Winners were announced by the National Marine Manufacturers Association and acknowledged during the 2017 Miami International Boat Show.
“The production of every model Pursuit is supported by proven construction processes that insure each and every boat is manufactured to the highest quality," said Bruce Thompson, President of Pursuit Boats. “Our goal is to deliver the perfect boat to our customers, the 2016 CSI award is an important affirmation of that task."
The Marine Industry CSI Awards program honors participating manufacturers that actively measure customer satisfaction and pursue continuous improvement to better serve the customer. Award recipients achieved and maintained an independently-measured standard of excellence of 90 percent or higher in customer satisfaction, based on information provided by customers purchasing a new boat or engine during the period between January 1, 2016 and December 31, 2016.
Pursuit Boats scored a 95.27 on the surveys during the qualified timeframe and has won the award every year since 2003.
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